How do I get help as quickly as possible?

Open a ticket in the client area with the right department and the details we need, so we can fix the problem without a round of questions.

Short answer

Open a ticket in the client area, choose the right department, and include the service, what you see, when it started and what changed.

Pick the department

  • Sales: questions before you buy, plan changes and quotes.
  • General enquiries: billing questions and anything else.

What to include

  • The service the problem is on.
  • What you see, with the exact error message or a screenshot.
  • When it started and anything that changed just before.
  • What you have tried already.

Never send passwords in a ticket; we will ask for access in a safe way if we need it.

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