Help Centre | TekLan Cloud

Most asked

I have forgotten my client area password Which login do I use? How do I get more storage space? How do I change the card or account my renewals are paid from? My storage has been suspended How do I sync files to my computer or phone?

Fix a problem

AnswerMy storage has been suspendedA service is suspended when its renewal invoice is unpaid. Pay the invoice in the client area and it is switched back on automatically.

Account and billing

AnswerWhich login do I use?TekLan Cloud uses the TekLan client area for billing and support, and your storage has its own Nextcloud sign-in.AnswerI have forgotten my client area passwordReset your TekLan client area password yourself from the sign-in page: we email you a link to choose a new one.AnswerHow do I change the card or account my renewals are paid from?Choose how renewals are paid on the Automatic payments page in the client area: a debit or credit card, or PayPal.AnswerHow do I cancel my storage?Cancel your storage yourself in the client area, straight away or at the end of the term you have paid for.AnswerDo you offer free storage for charities?Charities, good causes and community groups without paid staff can ask for free storage in a ticket.AnswerHow do I get help as quickly as possible?Open a ticket in the client area with the right department and the details we need, so we can fix the problem without a round of questions.

Your storage

AnswerHow do I get more storage space?Move to a bigger plan by asking Sales in a ticket. Your files stay where they are.AnswerHow do I sync files to my computer or phone?TekLan Cloud storage is Nextcloud, so you can use the free Nextcloud apps for Windows, macOS, Linux, Android and iPhone.

Hosting, email, domains or VPS questions? See the TekLan Hosting help centre: it uses the same client area.