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  • Sunday, October 2, 2022

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Our Privacy Policy

TekLan Cloud is part of MrChrissyServices LTD which operates multiple services. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website or applications. What data do we collect? TekLan Cloud collects the following data: Personal identification information (Name, email address, phone number, etc.) in order to provide billing and support. This is limited to the billing panel. Cookies - Used to store information about your login status and language preferences - Limited to the billing panel Analytics - Now done via teklananalytics.com and does NOT store any personal data about users just the interaction with our website Any data submitted to us by the user

How do we collect your data? You directly provide TekLan Cloud with most of the data we collect. We collect data and process data when you: Register online or place an order for any of our products or services. Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. Use or view our website via your browser’s cookies. Analytics - Now done via teklananalytics.com and does NOT store any personal data about users just the interaction with our website How will we use your data? TekLan Cloud collects your data so that we can: Process your order and manage your account. Email you with special offers on other products and services we think you might like. Provide you with more in-depth support when requested. TekLan Cloud will NOT share your data with our partner companies so that they may offer you their products and services, however TekLan VPN may promote them via our marketing emails. These are service directly owned by MrChrissyServices LTD and never a third party. Sign up is then optional for you, if you choose to do so. When TekLan Cloud processes your order, it may send your data to, and also use the resulting information from, Fraud prevention agencies to prevent fraudulent purchases.

How do we store your data? TekLan Cloud securely stores your data at our offices, or in servers hosted in datacentres (This can change periodically - please free free to ask) We only store data on the server for the website, storage and backup servers. TekLan Cloud will keep your personal data for 12 months of no activity on the account. Once this time period has expired, we will delete your data via our automated system. Marketing TekLan Cloud would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop TekLan Cloud from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please opt-out on the email you've received or submit a support ticket. What are your data protection rights? TekLan VPN would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request TekLan Cloud for copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that TekLan Cloud correct any information you believe is inaccurate. You also have the right to request TekLan Cloud to complete the information you believe is incomplete. The right to erasure – You have the right to request that TekLan Cloud erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that TekLan Cloud restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to TekLan Cloud's processing of your personal data, under certain conditions. The right to data portability – You have the right to request that TekLan Cloud transfer the data that we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on our support ticket system Cookies Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology for further information, visit allaboutcookies.org. How do we use cookies? TekLan Cloud uses cookies in a range of ways to improve your experience on our website, including: Keeping you signed in Understanding how you use our website Affiliate links Improving our site technically What types of cookies do we use? There are a number of different types of cookies, however, our website uses: Functionality – TekLan Cloud uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. Market research - TekLan Cloud uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. How to manage cookies You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. Privacy policies of other websites The TekLan Cloud website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. Changes to our privacy policy TekLan Cloud keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 16 August 2022. How to contact us If you have any questions about TekLan VPN's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the ticket function.