I have forgotten my client area password

Reset your TekLan client area password yourself from the sign-in page: we email you a link to choose a new one.

Short answer

Open the client area sign-in page, choose Reset Password, enter the email address on your account and follow the link we email you.

Step by step

  1. Go to the client area sign-in page and select Reset Password.
  2. Enter the email address you use to sign in.
  3. Open the email from TekLan and follow the link. Check your spam folder if it does not arrive within a few minutes.
  4. Choose a new password and sign in.

Your storage password

This resets the client area password (billing, services and tickets). Your Nextcloud storage has its own password: see which login do I use?

Questions people also ask

I no longer have access to that email address

Open a ticket from another address and tell us the account email. We will check it is you before changing it.

I lost my two-factor authentication app

Open a ticket and we will reset two-factor sign-in after checking it is you.

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